Jay Conger

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Coaching Leaders / Behavioral Coaching

Jay Conger is an expert at coaching leaders and building leadership development capacity in organizations. Currently, he is a Professor of Organizational Behavior at the London Business School, and a senior research scientist at the Center for Effective Organizations at the University of Southern California in Los Angeles. He is the author of 11 books including Winning 'Em Over: A New Model for Managing in the Age of Persuasion.

Coaching Approach

Jay Conger's expertise relates to leadership style, interpersonal behavior and communications. His executive coaching focuses on behaviors and style rather than on strategic thinking, functional expertise or technical skill.

In the initial coaching meeting, Jay asks the executive a series of open-ended questions to obtain her perceptions of her own strengths and weaknesses. In discussion, they gauge which developmental needs have the highest priority and which will be most difficult to change. Then Jay lays out an informal contract of what the coaching process will entail and how it will likely unfold.

If the coaching engagement goes forward, Jay returns to observe the executive for two or three normal work days. He then interviews key people around the coach to develop a well-rounded sense of her patterns of behavior. Jay discusses that information with the executive to determine one or two development areas that should be focused on over the next six to nine months. Once the coaching outcomes have been set and the executive has a strategy for action, Jay visits to observe her in action and provide additional guidance.